NR
Nthabiseng R

1 reviews | Active since Aug 2018

04 Oct 2019, 17:17

Debit orders going off but no notifications received

Good day

For the past month I've been having an issue of some of my debit orders going off without receiving notifications. Fortunately I always check my statement so that's where I see money that has come in and gone out from my account. What is the reason for debit orders going off and receiving no notifications??? I feel like this makes it easier for people to ***** your money. Because if unlike me you don't check your statement frequently how will you know if you don't receive notification sms's??? Please fix it

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Replies (1)
Capitec Bank
Capitec Bank's reply07 Oct 2019, 11:39
Official
I acknowledge your posting, and have referred it to Complaint Management for immediate attention.
  
Feedback will be provided within five working days.  I trust that this situation will be resolved to your satisfaction.
 
Kind regards
Capitec Bank