ES
Erina S

1 reviews | Active since Feb 2015

24 Feb 2015, 12:52

Debit orders DEDUCTED INCORRECTLY

I have a personal loan with them,agreed and signed to Capitec terms and conditions to have it deducted on 25th. Money was deposited into my account (not my salary) on the 23rd for a specific purpose,Capitec then decided to take my debit order from the money that was deposited into my account for other purposes,never have i agreed to have money taken off my account other than the 25th unless the 25th is a Sunday.<br> <br> Highly annoyed, and very inconvenienced. Capitec has no idea what trouble i am in because of that money that they decided they are now just going to take whenever they feel like it.<br> Will be closing my account as service gets worse by the day<br> <br>

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Replies (1)
Capitec Bank
Capitec Bank's reply24 Feb 2015, 15:28
Official
Hello miekie22,

Please accept my sincere apologies for the frustration which you have endured as a result of this incident.

Megan Martin will take ownership of this investigation and will provide you with feedback within the next 3 working days. I trust that the matter will be resolved successfully.

Bianca Pieterse
Complaint Administrator
Capitec Bank