IV
Ilse V

1 reviews | Active since Sept 2012

03 Feb 2021, 15:31

Debit Orders - Before authorised due date

Capitec debited my account on the 15 JANUARY 2021 and it should have only been debited on the 25 JANUARY 2021, which is my salary date. This resulted in my Standard Bank account they debited honouring the debit order and charged a honouring fee of R 132-00 and an overdraft fee of R 69-00. I immediately reversed the unauthorised debit order, because my arrangement with Capitec is to debit on the 25 of each month, but now I have lost R 201-00 in fee's at Standard Bank and Capitec just tells me sorry it was a TECHNICAL ERROR. Sorry, this is NOT MY ERROR and I will not be held liable for the fee's of R 201-00 and insist that Capitec reimburse me the fee's of R 201-00 I was charged DUE TO THEIR TECHNICAL ERROR. I have phoned and emailed with no luck and thus my bad review here. Hopefully someone will resolve this issue now.

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Replies (1)
Capitec Bank
Capitec Bank's reply03 Feb 2021, 16:35
Official
 Good day Ilse

Thank you for letting us know of your concern, and for your patience while we explore this matter. We have assigned your query to a designated official who will contact you within the next business day. 

Kind regards 

Capitec Bank