YJ
Yolanda J

1 reviews | Active since Jul 2015

22 Jan 2018, 11:24

Debit orders

UN AUTHENTICATED DEBIT ORDERS. I have banked with Capitec for more than 10years, but its sadly time to leave them. Capitec allows unauthenticated debit orders to tae as they please in my acc, and when I try to dispute, they tell me that the debit orders are indisputable even though i've stated my case that the debit orders are unknown and those people have no authority to debit. It's still their word against mine.

It saddens me to leave the bank but I need to bank with a bank that I can trust with my money. Unfortunately other banks lets you handle your finances your own way.

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Replies (1)
Capitec Bank
Capitec Bank's reply22 Jan 2018, 14:42
Official

I acknowledge your posting, and have referred it to Jackie Radyn for immediate attention.

Feedback will be provided within 5 working days, and I trust that this situation will be resolved to your satisfaction.

Complaint Management

Capitec Bank

Best regards,