NC
Noeline C

1 reviews | Active since Oct 2013

20 Nov 2018, 09:46

Debit Order ********ly Authorized by Capitec Bank

A debit order of R99.00 was taken off my Capitec account on 02/11/2018. The transaction is listed as a "Debit Order" meaning that there was indeed approval of this transaction from Capitec's side. I however have never authorizes such a transaction let alone was even aware of it. I advise all Capitec clients to check their "Money Out' category on the app to ensure there are no unfami**** outgoing payments with reference along the lines "UPS NCONNUPS....". Apparently Capitec has no problem facilitating this. Genuinely thought this was the bank of banks for SA citizens and have never had issue with them before. I am clearly an idiot

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Replies (1)
Capitec Bank
Capitec Bank's reply20 Nov 2018, 10:41
Official
Good day 

I acknowledge your posting, and have referred it to Nomfefe Wulana for immediate attention.
 
Feedback will be provided within 5 working days.  I trust that this situation will be resolved to your satisfaction.

Kind regards
Complaint Management
Capitec Bank