BN
Busi N
1 reviews | Active since Jul 2021
05 Jul 2022, 15:45
DEBIT ORDER UNDISPUTABLE
Hi My name is Busisiwe Portia Nkosi, I PROUDLY bank with CAPITEC BANK SA but the poor service I keep getting will soon push me away. If it is not fully authorized debit orders i have to deal with tellers that won't be able to dispute debit orders. I called CAPITEC BANK just a few minute ago, the quality of service of the call centre agent is ******* without given a chance to rephrase i am already referred to a branch, now what's the point of a HELPLINE. I NEED MY MONEY REVERSED FORM A DEBIT ORDER!!!!!!!! my number is ***.
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Capitec Bank's replyOfficial
05 Jul 2022, 15:49Good day Busi
Thank you for letting us know of your concern, and for your patience while we explore this matter. We have assigned your query to a designated official who will contact you within the next business day.
Kind regards
Capitec Bank
Thank you for letting us know of your concern, and for your patience while we explore this matter. We have assigned your query to a designated official who will contact you within the next business day.
Kind regards
Capitec Bank
Capitec Bank's reply05 Jul 2022, 15:49
Official
Good day Busi
Thank you for letting us know of your concern, and for your patience while we explore this matter. We have assigned your query to a designated official who will contact you within the next business day.
Kind regards
Capitec Bank
Thank you for letting us know of your concern, and for your patience while we explore this matter. We have assigned your query to a designated official who will contact you within the next business day.
Kind regards
Capitec Bank
BN
Busi N's updateReviewer Update
06 Jul 2022, 14:14Good day
I hope this finds you well.
So today I received a call from the Honourable Abigail Van Wyngaardt, very proffesional and I Thank her. She specified I needed a supporting document in order to dispute the debit. I went as far as escalating my calls to the other party management and luckily I should mentioned I got emailed the supporting documents. i then called Abigail back but she was busy and i spoke to Chadwick Davids, emailed him the supporting documents and he mentioned he will ask Abigail to call me.
This is taking forever, the third party mentioned i should get a debit order reversal from my bank and they won't be any debit thereafter however should i get a debit order from them once more i should file a complaint with both the third party and CAPITEC. This is really frustating because money that has to be reversed is not even worth the airtimes i am spending to get it back and stop the debit order!! I will not rest though until i have this proccessed, because my other authorized debits are getting declined over this mess!!!!!!!!!
I hope this finds you well.
So today I received a call from the Honourable Abigail Van Wyngaardt, very proffesional and I Thank her. She specified I needed a supporting document in order to dispute the debit. I went as far as escalating my calls to the other party management and luckily I should mentioned I got emailed the supporting documents. i then called Abigail back but she was busy and i spoke to Chadwick Davids, emailed him the supporting documents and he mentioned he will ask Abigail to call me.
This is taking forever, the third party mentioned i should get a debit order reversal from my bank and they won't be any debit thereafter however should i get a debit order from them once more i should file a complaint with both the third party and CAPITEC. This is really frustating because money that has to be reversed is not even worth the airtimes i am spending to get it back and stop the debit order!! I will not rest though until i have this proccessed, because my other authorized debits are getting declined over this mess!!!!!!!!!
BN
Busi N's update06 Jul 2022, 14:14
Reviewer Update
Good day
I hope this finds you well.
So today I received a call from the Honourable Abigail Van Wyngaardt, very proffesional and I Thank her. She specified I needed a supporting document in order to dispute the debit. I went as far as escalating my calls to the other party management and luckily I should mentioned I got emailed the supporting documents. i then called Abigail back but she was busy and i spoke to Chadwick Davids, emailed him the supporting documents and he mentioned he will ask Abigail to call me.
This is taking forever, the third party mentioned i should get a debit order reversal from my bank and they won't be any debit thereafter however should i get a debit order from them once more i should file a complaint with both the third party and CAPITEC. This is really frustating because money that has to be reversed is not even worth the airtimes i am spending to get it back and stop the debit order!! I will not rest though until i have this proccessed, because my other authorized debits are getting declined over this mess!!!!!!!!!
I hope this finds you well.
So today I received a call from the Honourable Abigail Van Wyngaardt, very proffesional and I Thank her. She specified I needed a supporting document in order to dispute the debit. I went as far as escalating my calls to the other party management and luckily I should mentioned I got emailed the supporting documents. i then called Abigail back but she was busy and i spoke to Chadwick Davids, emailed him the supporting documents and he mentioned he will ask Abigail to call me.
This is taking forever, the third party mentioned i should get a debit order reversal from my bank and they won't be any debit thereafter however should i get a debit order from them once more i should file a complaint with both the third party and CAPITEC. This is really frustating because money that has to be reversed is not even worth the airtimes i am spending to get it back and stop the debit order!! I will not rest though until i have this proccessed, because my other authorized debits are getting declined over this mess!!!!!!!!!