KS
Kenny S
1 reviews | Active since Nov 2016
16 Jul 2021, 18:29
Debit order that in unable to dispute, without my permission????
???I feel vialated by capitec client service, Two debit orders went through my capitec account without my authorization, and my approval, I feel violated, because I dnt even have an option to dispute them nor stop this debit order... My ID ***
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Replies (2)
Capitec Bank's replyOfficial
16 Jul 2021, 20:13Good day Kenny
Thank you for letting us know of your concern, and for your patience while we explore this matter.
We have assigned your query to a designated official who will contact you within the next business day.
Kind regards Capitec Bank
Thank you for letting us know of your concern, and for your patience while we explore this matter.
We have assigned your query to a designated official who will contact you within the next business day.
Kind regards Capitec Bank
Capitec Bank's reply16 Jul 2021, 20:13
Official
Good day Kenny
Thank you for letting us know of your concern, and for your patience while we explore this matter.
We have assigned your query to a designated official who will contact you within the next business day.
Kind regards Capitec Bank
Thank you for letting us know of your concern, and for your patience while we explore this matter.
We have assigned your query to a designated official who will contact you within the next business day.
Kind regards Capitec Bank
KS
Kenny S's updateReviewer Update
22 Jul 2021, 20:52The official did call me, but the matter is still unresolved, I moved my salary to Capitec, and it will just take me a paper and pen to move it somewhere else again... Capitec is a savings bank, not a transactional bank, I do not need any debit order reflecting on my account, please fix this.
KS
Kenny S's update22 Jul 2021, 20:52
Reviewer Update
The official did call me, but the matter is still unresolved, I moved my salary to Capitec, and it will just take me a paper and pen to move it somewhere else again... Capitec is a savings bank, not a transactional bank, I do not need any debit order reflecting on my account, please fix this.