Debit order reversal enquiry

I reversed a debit order inside the bank at their Durban joe shlobo branch,the reversal fee was app**** but my money for the debit order has not reflected in my account and it’s been over two weeks now, the lady working there just rolled her eyes at me and said to wait for the funds as they would come through. How does capitec charge me for the reversal fee same time if my funds are going to delay?make it make sense please