Debit order reversal
I called CAPITEC 3 times today and no one has been able to reverse my debit order . The first call @ 06:50 the lady advised me that it's too early and I must call back after 07:00 am after 10 min on y Iine with her and she knew I wanted to reverse a debit order. Second call @ 07:17 am I spoke to a very impatient lady who went through the call and At the end end tells me she cannot reverse the debit order her system is down and at said she will call me back after 8 am when she had tried again. SHE DID NOT CALL ME BACK !!!!!!! I called again @ 09:44 I spoke to Edson he wasn't prepared to hear my experience and he just didn't care with no empathy at all he just told me that he didn't care about my previous call and went like I'm nothing . I'm still waiting for the call back and waiting for the debit order to be reversed.
Thank you for your post captured on Hello Peter. We are currently experiencing technical difficulties and sincerely apologise for the delay in responding to your post.
Our aim is to alleviate client frustration and therefore invite you to contact our Complaint Management department directly in order to expedite your complaint. We regret the inconvenience this may cause.
Thank you for your patience herein.
Complaint Management
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Thank you for your post captured on Hello Peter. We are currently experiencing technical difficulties and sincerely apologise for the delay in responding to your post.
Our aim is to alleviate client frustration and therefore invite you to contact our Complaint Management department directly in order to expedite your complaint. We regret the inconvenience this may cause.
Thank you for your patience herein.
Complaint Management
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I acknowledge your posting, and have referred it to Nicole Valentine for immediate attention.
Feedback will be provided within 5 working days, and I trust that this situation will be resolved to your satisfaction.
Complaint Management
Capitec Bank
I acknowledge your posting, and have referred it to Nicole Valentine for immediate attention.
Feedback will be provided within 5 working days, and I trust that this situation will be resolved to your satisfaction.
Complaint Management
Capitec Bank