KM
Khutso M
1 reviews | Active since Mar 2023
02 Apr 2026, 16:10
Debit order reversal
I'm really disappointed in the level of service. I changed my debit order date for funeral cover on the 15th an was assured it's changed to the 5th as requested, on the 31st I had child's transport money sent an you debited the amount. I made a complain am requested refund as it's money that must used but was told il not be refunded after I requested cancelation immediately
I really disappointed at your service an will nit recommend anyone to you guys worst part I'm your client my new number *** email ***
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Capitec Bank's replyOfficial
02 Apr 2026, 17:11Good day Khutso
Thank you for letting us know of your concern, and for your patience while we explore this matter. We have assigned your query to a designated official who will contact you within the next business day.
Kind regards
Capitec Bank
Capitec Bank's reply02 Apr 2026, 17:11
Official
Good day Khutso
Thank you for letting us know of your concern, and for your patience while we explore this matter. We have assigned your query to a designated official who will contact you within the next business day.
Kind regards
Capitec Bank
KM
Khutso M's updateReviewer Update
07 Apr 2026, 19:45Can you please refrain from calling me an refund my money that was debited after I requested immediate cancelation. There's nothing I want to discuss an I hope the policy is cancelled as requested else I will escalate the matter to the ombudsman.
KM
Khutso M's update07 Apr 2026, 19:45
Reviewer Update
Can you please refrain from calling me an refund my money that was debited after I requested immediate cancelation. There's nothing I want to discuss an I hope the policy is cancelled as requested else I will escalate the matter to the ombudsman.