1 reviews | Active since Oct 2016

27 Oct 2016, 22:14

Debit order query

<p>Dear Capitec Bank </p> <p> </p> <p>More than 7 days ago visited your branch in Fourways Crossing. </p> <p>The reason for my visit was I had debit orders on my account that was not supposed to be posted on my account. </p> <p>I had endless battles with Discovery and it ended in the office of Mr Jonathan Bloomberg CEO of Discovery Health. </p> <p> </p> <p>The bank had to write 3 debit orders back and post 3 credits to my statement. </p> <p>The one debit your employee informed me will take 7 Business days. </p> <p>We now far over that 7 days and the bank did not reimburse me yet. </p> <p>When will this credit be posted on my account because it's unacceptable. </p> <p> </p> <p>Rgds</p> <p>Edward</p>

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Replies (3)
Capitec Bank
Capitec Bank's reply28 Oct 2016, 08:33
Official

I acknowledge your posting, and have referred it to Pheliwe Baartman for immediate attention.

Feedback will be provided within 3 working days, and I trust that this situation will be resolved to your satisfaction.

Complaint Management

Capitec Bank

Best regards,

's update28 Oct 2016, 14:17
Reviewer Update

Dear Capitec,

i received your E- Mail, i did go to your centurion branch who called your head Office. What a useless waste of time expieriance.

Discovery took money form my account, I dispute this unauthorized transactions

today Head Office say I have to wait 30 days.

No no I waited the timeframe Fourways branch told me so pay back my money.

How can centurion branch tell me Discovery must EFT it back?

Its disputed and a return requested

The bank is confused and no one knows what they up too

Capitec Bank
Capitec Bank's reply02 Nov 2016, 07:50
Official

Good day

I trust that your issue is now resolved.

Pheliwe Baartman

Complaint Management

Capitec Bank

Best regards,