Debit order query

I called in to the Capitec call centre to enquire about a debit order that I never authorised. I spoke to Ebson (who informed me that he does not have to give me his surname as he is uncomfortable with giving it to me). I have to pay R35 to reverse a R95 debit order and a further R5 to stop this debit order. I informed Ebson that I did not authorise this debit and do not know where it comes from. He informed me that it seemed like it was one of those ********** debit orders, which tells me that the company is aware of this. I explained to him that if I was reversing a debit that I authorised I will understand if I had to pay a fee. I asked him why do they charge me so much to reverse and stop this debit and I did not get an answer from him. Needless to say that I did not get any assistance from the consultant as he acted like he was doing me a favour. The service was appalling from the consultant and the bank wants to rip me off for a debit that no one knows how it landed in my account. Ref number: ********** 1