Debit Order plus Bad service

i got debited for a policy that was closed with capitec . When i called i spoke to Shanneek what a disaster she was she even hung up on me. then called again spoke to Ntombie who said only funeral can help and yes they will reverse it immediately but when she tried to put me through it got cut off. called again and spoke o Milly this one I'm sure she was drunk very sure she kept me on hold for 20 minutes because now i was angry and wanted a managed finally dropped and no 1 came back to me ....Please reverse my money as the policy is closed and i am unable to do it via the app. It gives me an Error.