DEBIT ORDER NOT STOPPED

Please see letter sent to ***

Geagte Mr /Mev ek vra u hulp Telom het Januarie maand op twee datums n paaiement verhaal die 6 de daarna die 9de alhoewel dit reggestel is het dieselfde Februarie maand gebeur ek het versoek dat die debiet order datum verander word omdat hulle net aftrek wanneer dit hulle pas Februarie maand sn is eers op die 6de Maand verhaal vandag nadat ek hulle per EFT of banking app betaal het op die eerste om n agterstallinge rekening te verhoed ek het hulle op die 1ste die volle rekening bedrag van R 1326 betaal. Daar is vandag die 6de n bedrag van R 1000 verhaal. Ek het my bank Capitec versoek om die debiet order te kanselleer wat ook nie gedoen is nie.

Telkom ****ak besonderhede

ID 82042****4088
ACM Roodt
Telkom rek nr ***
kliente diens 10210

Capitec Bedworth Park tak Vanderbijlpark.

Hul tel ***
my is nr ***
Rek nr ***
***

U hulp sal hoog op prys gestel word
Baie Dankie

LIKE IN MY PREVIOUS COMPLAINT SOME DEBIT ORDERS ARE NOT SHOWN UNDER THE DEDUCTIONS TAB IN MY BANKING APP TELKOM AND KING PRICE TELKOM WHICH IS TO BE CANCELLED WHICK CAPITEC DID NOT DO

JUST CAME FROM THE BANK AMOUNT REVERSED AND DEBIT STOPPED AGAIN!

Hallo Oscar just received this from Telkom if any further deductions is made could we please proceed as mentioned in our conversation yesterday

Thank You

Frans

Good day Frans,

I have effectively cancelled the debit order from the next invoice print, thus, your April invoice will not be debited.

Please contact your bank regarding these EFT payments, as I think they will need to advise you in terms of EFT payments to Telkom (They are not loaded as public beneficiary), you could try the following as has been advised by our Billing Analyst. Telkom SA, Account number 247405, Universal Branch code 632 005 (ABSA), using the 19 digit reference number for your payment.

I can suggest the following as well, register on our Website https://apps.telkom. co.za/alpha/public/register or download the Telkom App. You will be able to view your statements and make payments via Credit Card directly to your Telkom account, which will be automatically noted.

Please let me know once you receive your April invoice so that I may assist with any charges relating to your debit order rejection.

Regards

Rafeeqah

Thank You for your help and feedback it's appreciated

Just received this from Telkom Telkom Reminder: Account number ********** 52807. Please note that if another Debit Order Rejection comes through in the next 6 months the debit order facility will be cancelled and additional deposit will be charged. Lydia Gouws ********** . PLEASE PROCEED TO TAKING UP THE MATTER WITH THE PAYMENTS AUTHORITY OF SOUTH AFRICA THANK YOU

Just received this from Telkom Telkom Reminder: Account number ***. Please note that if another Debit Order Rejection comes through in the next 6 months the debit order facility will be cancelled and additional deposit will be charged. Lydia Gouws ***. PLEASE PROCEED TO TAKING UP THE MATTER WITH THE PAYMENTS AUTHORITY OF SOUTH AFRICA THANK YOU