Debit order issues

I'm writing to report a complaint about my bank's response to a **** I've fallen victim to. I was approached by a lady in town who gave me false information about free vouchers. I subsequently received two unauthorized debit order deductions.

When I went to my bank to report the issue and request assistance in stopping and reversing the transactions, I was told that the branch can't help me. The bank didn't provide any further assistance or guidance.

I'm extremely dissatisfied with this response and would like someone to review my case