Debit order *****

<p>I have 2 debit orders that are deducted from my Capitec account. I have approached Capitec Bank to stop it as it is not authorised. Capitec rep**** that they are obliged to honour debit orders from other banks and that I have to stop the debit orders via my phone app. But this comes at a cost. I approached Capitec complaint department to request the details of my authorisation, either signed by me or confirmed by me. Their response was that the other banks refuse to supply that detail. Why must I pay for an unauthorised debit order and the bank refuse to supply detail of the transcript of my "authorisation"? The only way to get the banks to listen to our plea seems to be a class action against these banks. Please assist.</p>