1 reviews | Active since Jul 2018
DEBIT ORDER
Since January 2020 I have been on the phone with Capitec Bank to change my pay date for a Loan to be deducted. Every single month Capitec Bank tries to deduct from my account a few days before my actual pay date and I get charged for that. Last month I called to change that and today did the same thing and guess what... it was not changed since Jan 2020!!! I use to bank with Capitec for years but they have become so unprofessional regarding customer service telephonically and when going into a branch, I have changed banks and so far no complaints - however Capitec continues to deduct a debit order three to four days before my pay date. Today I got told that an email was sent to the pay dates department to change my debit order date but not for this month only for next month WOW!! I am so scared that they will deduct a few days before my pay date and never give my money back! so frustrating.
Complaint Management will take ownership of this investigation and will provide you with feedback within the next five working days. I trust that the matter will be resolved to your satisfaction.
Kind regards
Capitec Bank
Complaint Management will take ownership of this investigation and will provide you with feedback within the next five working days. I trust that the matter will be resolved to your satisfaction.
Kind regards
Capitec Bank
Two days ago I received a called from Nazley a complaints manager. She explained to me how capitec can assist me and that she will send an email that I would need to read and reply with a response so that capitec can change my debit order dates as my salary gets paid on the 25th of every month.
I responded to the email two days ago and since then not heard from them. I received another call yesterday from another agent who then said I need to get a letter from my employee stating that I get paid on the 25th. Firstly, when Nazley from the complaints department called that was not mentioned and now I feel like I'm getting different information from both sides. I was also told that if Capitec debits on the 22nd or 23rd of this month Nazley will then liaise with the collections department to have that reversed so that I can stick to my arrangement... Low and behold capitec deducted one amount on the 22nd and two on the 23rd knowing full well my salary comes in on the 25th. If no one is going to assist me. I have taking capitec further and I will have Absa bank take them further as well.
Two days ago I received a called from Nazley a complaints manager. She explained to me how capitec can assist me and that she will send an email that I would need to read and reply with a response so that capitec can change my debit order dates as my salary gets paid on the 25th of every month.
I responded to the email two days ago and since then not heard from them. I received another call yesterday from another agent who then said I need to get a letter from my employee stating that I get paid on the 25th. Firstly, when Nazley from the complaints department called that was not mentioned and now I feel like I'm getting different information from both sides. I was also told that if Capitec debits on the 22nd or 23rd of this month Nazley will then liaise with the collections department to have that reversed so that I can stick to my arrangement... Low and behold capitec deducted one amount on the 22nd and two on the 23rd knowing full well my salary comes in on the 25th. If no one is going to assist me. I have taking capitec further and I will have Absa bank take them further as well.