Debit order disputes

Dear Capitec, thank you for taking my call regarding my query on the process to reverse 2 debit orders.

I however still need clarity on the basis that these are to be considered as unauthorized debit orders, on the basis of the agreement that the creditors accepted. As I explained to the consultant that I went under debt administration effective from February 2025, please view the attached the serves as confirmation.

Pay Plan Solutions has shared formal communication to all the creditors not to debit my account, as they will distribute equal payments to the creditors.

The creditors accepted the agreement, but to my dismay and despite accepting the agreement, Alpha Fintech (ALOAN) and Cash Balance) still debited my account and received full payments.

I reached out to Pay plan Solutions and they demanded full refunds from both creditors, but they did not oblige and ignored all requests.

Payments are still being made to both creditors, despite the proof that they received full payment.

I have attached all the proof to the email in directed this morning to ("Retail Complaints" <***>

From: Samantha Daniels Sent: Monday, May 5, 2025, 8:11 AM To: Retail Complaints <***> Subject: Re: Capitec Complaint Case No. ***6 Investigation Still In Progress Good morning.

Kindly be advised that the matter has been resolved.

I do however require assistance with the process to dispute of 2 debit orders.

I went under debt administration effective from February 2025, please view the attached the serves as confirmation.