Debit order dispute with Capitec!

Capitec is not treating their customers fairly, let me explain...

When you sign a debit order date it means that the money should be deducted on the date that was agreed upon , but not with Capitec , they will send you a sms ( in my case on the 20th of the month ) and in a few hours they deducted the money.

I went on to Capitec's whatsApp group open a debit order dispute. The lady from Capitec (Phumeza) was very helpful and in minutes the money was reversed back into my account . I then asked if the debit order date will be corrected as the date originally agreed upon , she rep**** "the system will track your account as from the Thursday the 28th. So the debit order never went off and i was forced to go to the bank and had to ask them to take the debit order.

Now my credit score at Capitec is below average, is this the way Capitec is treating there customers?

I need this to be fixed asap!

Regards