debit order dispute

horrible service i have received from capitec, from both branch and call centre(aliyah), i company i have no relationship(planet 42) with debited R9500, they are offering no assistance on their side, refered me to the company, company has no working form of communication, i escalated the matter with capitec which the response says i have to call the company, as they spoke to the company, and they cant do anything...service is just pathetic...