Debit order dispute

I am writing to formally raise a complaint regarding the handling of my disputed transaction. I recently lodged a dispute for a transaction of R385 on the 8th of November 2025from my account.

However, I have noticed that only half of the disputed amount is scheduled to be credited or reversed to my account, while the remaining balance appears to have been intercepted or withheld without any clear explanation.

I kindly request that you:

Provide a full explanation for why only part of the disputed amount was processed.

Rectify this issue promptly and credit the full amount if no valid reason exists for the interception.

Please treat this as a formal complaint under your internal complaints procedure. I expect a written response within the next 24 hours. I refuse to wait 7 -10 business days to get my money.

If the matter is not resolved satisfactorily, I will consider escalating it to the [Banking Ombudsman / Financial Conduct Authority / Central Bank] for further review.

Thank you in advance for your prompt attention to this matters