DEBIT ORDER DIDNT GO THROUGH WITH FUNDS AVAILABLE

Today I went into my bank account, to notice that a debit order for Cell C did not go through on the 26/6/2015. this was very strange as there was sufficient funds available. i even went shopping on the 27/06/2015. i phoned the bank that informed me that it was a mistake on their side as there was available funds.<br> <br> i have a huge problem. point one - cell c received a response from the bank insufficient funds. (bounced debit). now I have to try and explain to them why it didn't go through. <br> <br> I will not make a manual payment as I think its more than fair that Capitec should sort out the problem as they were the once at fault. I want a letter from Capitec bank to Cell C stating it was a mistake on their side and the matter should be rectified.<br> <br> Point is Cell C's payment needs to be done before the end of the month, or my cellphone will be disconnected and worse this will reflect badly on my credit rating. <br> <br> This is totally unacceptable. I need this sorted before close of business tomorrow. (30 June 2015) my ref ***8.