Debit order debacle

I opened a Capitec Credit Card earlier this year. After submitting payslips, bank statements and my employment contract, Capitec set the debit order to come off my bank account before my salary goes into my bank account. I received a courtesy sms notifying my that the debit order would be going off, noticed the date was wrong. Since April I have been into the branch 3 times with all my documentation. Branch level are unable to rectify the situation. I have spoken to Customer Service team lead, Jack, who promised to monitor my account and correct it. Nothing was changed. I have spoken to and twice emailed Ndileka Sifile who promised to get back to me. That was 2 weeks ago with no response. Last month, I let the debit order bounce. Capitec then charged me R60 penalty and took the money out of my savings account. No one seems able to assist me, not branch level, not customer services, no one seems to care. I am at my wits end and feel I should close all accounts as the stress is not worth the low bank fees!