Debit order dates calculated incorrectly on the system, I get debit order bouncing back

My name is Lenah Kubhayi, *** I took a loan with capitec meyerton in 2021 October 2020. My payslip says I am getting paid on 31 last day of the months. The capitec system calculated based on previous which I got paid early due to the date falling on weekend or the is an holiday. When the date was calculated earlier I did asked the teller that the date is incorrect it will cause debt order bouncing back she assured me that the system knows what it is doing. Fast forward in November 2020 debit order went earlier 23 of November 2020 luckily I had money in my account. In December every company get paid earlier so that was not a challenge.

I did call Capitec client service several times for assistance and was referred back to the branch and the branch is not assisting. On the 22nd of January 2021 the debit order deducted and the was no money as I am not yet paid the debit order bounced, I went to the bank with my payslip and contract which state that the money will be on the bank from 25th till the 31st depending on the company. The Meyerton bank manager ( Bonnet ) could not help, I now received the message that my account is in arears and the next date of payment is on the 24th of February 2021 and rest assured by then I would not have been paid the debit order will bounce again.

my question is the system is not doing me any justice by deducting earlier and sending me messages since the payslip and contract are not matching with the dates. I called couples of times without assistance and the client service are rude over the phone. The branch doesn't want to change the date to the correct date and the client services refers me back to the bank. My name is being tarnished for being a bad payer due to the failed system and I am losing hope. Kind regards Lenah Kubhayi :-(