JH
Jillian H
1 reviews | Active since Mar 2009
21 Dec 2015, 12:31
DEBIT ORDER DATE VS SMS
My debit for this month went through 20/12 without any kind of communication or notification. To top it off I receive a sms this morning letting me know funds were not received which is not true. I called the number on the sms and the consultant tells me I need to call another department to rectify. SMS RECEIVED NOT APPRECIATED AND DEBIT DONE NOT APPRECIATED WITHOUT PRIOR NOTIFICATION!!
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Capitec Bank's replyOfficial
21 Dec 2015, 12:45Hello admin,
Thank you for taking the time to raise your concerns and affording us the opportunity to address them.
Feedback will be provided within 2 working days, and I trust that this situation will be resolved to your satisfaction.
Roxanne Pridgeon
Complaints Management: Capitec Bank
Thank you for taking the time to raise your concerns and affording us the opportunity to address them.
Feedback will be provided within 2 working days, and I trust that this situation will be resolved to your satisfaction.
Roxanne Pridgeon
Complaints Management: Capitec Bank
Capitec Bank's reply21 Dec 2015, 12:45
Official
Hello admin,
Thank you for taking the time to raise your concerns and affording us the opportunity to address them.
Feedback will be provided within 2 working days, and I trust that this situation will be resolved to your satisfaction.
Roxanne Pridgeon
Complaints Management: Capitec Bank
Thank you for taking the time to raise your concerns and affording us the opportunity to address them.
Feedback will be provided within 2 working days, and I trust that this situation will be resolved to your satisfaction.
Roxanne Pridgeon
Complaints Management: Capitec Bank