DEBIT ORDER DATE CHANGE

I have phoned in on the 30th of March to change my debit order date to the last day of the month and was told I need to send a new letter of appointment to ***

After sending the email requesting for my debit order to be changed to the last day of the month no feed back was received. I have received numerous messages saying that I failed to pay my account my salary date changed to the last day of the month.

I spoke to Nhlanhla Mahunga 26-04-2023 13H19 and to date no feed back.

This is affecting my credit rating cause no one is doing what needs to be done.

Please get back to me asap