DJ
Danielle J

1 reviews | Active since May 2015

19 Aug 2015, 15:50

Debit order date cannot be changed!

I get paid on the last day of every month. Sometimes the debit order of capitec goes off and there is no money in my account yet. So I have to pay the bank fees. I wanted to change my debit order date to the first of every month but apparently the debit order must go off on the day that I get paid. I think this is ridiculous. I am the customer and I must be able to decide the date of the debit order.so now I must pay the extra bank fees every month. Unacceptable!!!

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Replies (1)
Capitec Bank
Capitec Bank's reply20 Aug 2015, 07:57
Official
Hello Danielle w,

I acknowledge your posting, and have referred it to Lindiswa Beya-Nakani for immediate attention.

Feedback will be provided within 3 working days, and I trust that this situation will be resolved to your satisfaction.

Complaint Management
Capitec Bank

Best regards,