1 reviews | Active since Jan 2016

12 Apr 2016, 12:48

DEBIT ORDER DATE

I DO NOT UNDERSTAND HOW THEY TELL YOU WHAT YOUR DEBIT ORDER DATE MUST BE ON THE DATE THAT THEY GIVE YOU AS I SAID I ONLY GET PAID ON THE 27TH AND EVEN SENT A LETTER STAMPED FROM MY COMPANY STATING THAT I ONLY GET PAID ON THE 27TH OF EACH MONTH STILL THEY REFUSE TO ACCEPT AND CORRECT THE DEBIT ORDER DATE TO THE 27TH AS THEY SAY I WILL GET PAID ON THE 26TH SO MY NAME WILL BE DRAGGED DOWN BECAUSE OF THIS PATHETIC BANK I WILL NOT ALLOW IT THIS IS THE WORST BANK I HAVE EVER BEEN WITH AND I WILL DEFINETELY MOVE MY STUFF TO FNB THAT WILL ASSIST ME WHERE THEY HAVE ALWAYS ASKED ME WHAT I WOULD LIKE MY DEBIT ORDER DATE TO BE AND ALWAYS ASSIST CLIENT WITH THEIR NEEDS AS THEIR CLIENTS ALWAYS COMES 1ST<br> <br>

0
Replies (1)
Capitec Bank
Capitec Bank's reply13 Apr 2016, 07:59
Official
Hello kaylawhitehead,

I acknowledge your posting, and have referred it to Adwena Williams for immediate attention.

Feedback will be provided within 3 working days, and I trust that this situation will be resolved to your satisfaction.

Complaint Management
Capitec Bank

Best regards,