Debit order

On the 01/08/2023 my wallet got ****** , so I stopped my card on the app and went and made a new card at the bank . The next day I went on the app and I saw that there was a debi check that was set up by Legcov 😡 which I didn’t authorise and it was active , I tried to dispute it or stop it but it didn’t give me an option to do so so I called the customer line and they told me I must go to a branch and they will TRY and stop it ! What the hell !!!! Try and stop it ! It’s bleedy *****! I didn’t authorise that **** 😡 anyways I went to a branch whereby a friendly lady helped me . I had to fill a affidavit and she said that they will stop it on their side and I will receive a email but I never got any emails by Capitec and this debi check is still active 😡 if my money goes out of my account ! Capitec will be liable to pay it back because as soon as I found out about the debi check I went to the bank !!! This is disgusting that they take so long to just to stop a debit Order ! I will be changing my bank