DEBIT ORDER AUTHORISATION

I am generally happy with Capitec Bank as I have been with them for long, however I am rating you poorly based on my recent experience. I am currently dealing with a legal matter between myself and Netstar that began in Aug 20. They have been attempting to debit my account without any authority, I also didn't give them my banking details (I've lodged a complaint regarding this). What disappointed me is that for months, there had been disputed debit orders and I would've expected Capitec to at least stop allowing the debit orders to go through or at least call me as their clients to enquire. Surely you cannot assume that every client of yours that consistently disputes a debit order is trying to run away from paying their accounts. You could at least look at the client's individual financial profile before coming to such a conclusion. You responsibility is to protect my money and I feel that you haven't been doing that in this regard. I urge you to at least look into this in the future, not just for me but for all your clients that might find themselves in a similar situation. Please continue with the good work in other areas.