Debit order amendment Funeral policy.

I am so disappointed in Capitec Banks Funeral policy department, the fact that they cannot change a payment date for your debit order to go off on is just ridicules , I was left on hold for a manager for more than five minutes, and when the manager called me he refers me to the branch. Now the payment is gonna bounce as their systems is so outdated instead of sending me a debit order instruction or authority for me to amend and scan and email back to them, I am required to go into a branch. Now the policy will be in arrears cause of this mediocre process of not being able to amend the date all calls are recorded so I honestly don't understand the risk or loss to the company for a DEBIT ORDER AMENDEMENT .