CZ
CHRISTOPHER Z

1 reviews | Active since May 2014

17 Jul 2017, 16:15

Debit order

<p>I have been holding on the line from centralized collections spoke to Thembeka Mphetwa and Archie Mokae, then tranfered to Client care, then call was dropped while holding for another team leader, All I want to know Is what will my debit order amount be month end, as I have been told that My Remaining balance is 21k and my last installment is end of this month, but no-one cant tell me what that installment will be as per my original contractual agreement my installment is R1170.</p> <p> </p> <p>Can someone please assist</p>

0
Replies (3)
Capitec Bank
Capitec Bank's reply18 Jul 2017, 10:41
Official

I acknowledge your posting, and have referred it to Nicole Juries for immediate attention.

Feedback will be provided within 5 working days, and I trust that this situation will be resolved to your satisfaction.

Complaint Management
Capitec Bank

CZ
CHRISTOPHER Z's update18 Jul 2017, 10:56
Reviewer Update

Hi Thank you for the repsonse, I cant wait 5 days, Its the 18th and 5 Business days from now is the 25th when the debit order goes off. I need urgent feedback, as like yesterday

CZ
CHRISTOPHER Z's update18 Jul 2017, 16:30
Reviewer Update

Hello, I need urgent response, I have been trying to call your client care, called centralized callections and both departments have transfered me back and forth, my current experience I am having with Capitec bank is not to my satisfaction. I am a very concerned client and all I need is someone to get back to me please.