Debit order

On the 03-02-2022 I went to Umlazi Mega city mall to manually pay a funeral cover that I have with Capitec because it had returned on the 01-02-2022 since the money I receive to cater for my debits had not been transferred to my account as yet. All was then sorted in the bank. On the 04-02-2022 I went to the capitec ATM since I only had cash on had to make a deposit for a debit that was supposed to be debited on the 05-02-2022 by another insurer. About 30 minutes later Capitec debits me again for the funeral cover I had already paid for the day before at the bank. I called the contact center and was in a long call with a consultant who put me on hold to verify only to tell me it can't be reversed they can only escalate and I told them that what am I now supposed to do about my debit that will go off on the next that that will now returned unpaid all because of Capitec. I did not get any help there so I asked for a manager and waited for long to be transfered and the call was dropped on me. I called again and was told by another consultant the same story about processes and that they can only escalate and can't reverse. This consultant seemed rather rude telling me to calm down and talking over me when I'm trying to express my anger. I asked for another manager and waited long again and the call was dropped on me again. I called again olfrom a land-line because I had run out of airtime from these long calls. I spoke to Ronald who I asked to call me back, which he did, I was told the same thing again about processes and escalations. I explained to the consultant that I had the same dispute with another insurer and was told about processes and escalations and that a reversal can't be done, however I asked for a manager who told me same thing and I insisted and he then helped me and contacted another department and my reversal was done within 2 hours, but I'm so shocked that a whole Capitec can't help me with an error they caused and that has inconvenienced me. There is no sympathy towards my query it's a take it or leave it type of situation. The consultant said even the manager can't help but can only put more urgency towards the query but nothing else. I asked to go to complaints and waited again sometime to be transferred and the all was dropped on me. Till today since the 04-02-2022 I have had no one call me FROM capitec to check up o ln me regarding the query instead they are sending me emails to rate the service. On that day I was sick and had to go back to an ATM waist my petrol again and wait in a long line again to deposit to cater for my debit that Capitec did not care about if it was returned or not..... Im so disappointed and will soon be closing my acc