Debit order

On the 24th i received an sms indicating that i have not paid my loan monthly fee from capitec bank, which on Monday the 25th i received another sms saying that i have an outstanding amount and that my account is in errors. I called back and was told that the bank has captured my payment date as the 25th yet i get paid the 26th .They indicated that i can not change the date over the phone i will need to go to the nearest branch . I asked to who changed the date because when one applies for loan they even call the employer to confirm payment date. Another co-worker who has capitec account also indicated that they called and she was told that they have made the 25th for all people that work with and they did not want t say who s responsible for that. I am very sad because FNB will be charging me an additional fee for debit order bounce back . Am really disappointing with Capitec and i wanted to switch and get my salary from them but am highly disappointing.