AU
ANNALIE U
1 reviews | Active since Oct 2017
31 Oct 2017, 09:35
DEBIT ORDER
ON FRIDAY THE 27/10/2017 I WENT INTO THE BANK TO STOP A DEBIT ORDER. THEY GAVE ME A LETTER OF DISPUTE DEBIT ORDER INSTRUCTION WHERE THEY STOPPED IT. REASON FOR DISPUTE: NO AUTHORITY TO DEBIT. GUESS WHAT, THE MORNING OF 31ST OCTOBER 2017 THE DEBIT ORDER FOR TELKOM WENT OFF. STILL WITH NO AUTHORITY. I PHONED IN AND THE LADY WASNT VERY HELPFULL SO I SUGGESTED THAT IT WOULD BE BEST IF I GO TO ANOTHER BANK AND SHE WAS VERY MUCH AGREEING THAT I SHOULD. WHY DONT THE CONSUMER HAVE THE RIGHT OVER THEIR MONIES ANYMORE?
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Replies (3)
Capitec Bank's replyOfficial
13 Nov 2017, 15:33Thank you for your post captured on Hello Peter. We are currently experiencing technical difficulties and sincerely apologise for the delay in responding to your post.
Our aim is to alleviate client frustration and therefore invite you to contact our Complaint Management department directly in order to expedite your complaint. We regret the inconvenience this may cause.
Thank you for your patience herein.
Complaint Management
***
Best regards,
Capitec Bank's reply13 Nov 2017, 15:33
Official
Thank you for your post captured on Hello Peter. We are currently experiencing technical difficulties and sincerely apologise for the delay in responding to your post.
Our aim is to alleviate client frustration and therefore invite you to contact our Complaint Management department directly in order to expedite your complaint. We regret the inconvenience this may cause.
Thank you for your patience herein.
Complaint Management
***
Best regards,
Capitec Bank's replyOfficial
17 Nov 2017, 10:32I acknowledge your posting, and have referred it to Kadi Diallo for immediate attention.
Feedback will be provided within 5 working days, and I trust that this situation will be resolved to your satisfaction.
Complaint Management
Capitec Bank
Best regards,
Capitec Bank's reply17 Nov 2017, 10:32
Official
I acknowledge your posting, and have referred it to Kadi Diallo for immediate attention.
Feedback will be provided within 5 working days, and I trust that this situation will be resolved to your satisfaction.
Complaint Management
Capitec Bank
Best regards,
Capitec Bank's replyOfficial
20 Nov 2017, 12:22Good day Mrs Uys
I sincerely apologise for the poor service received.
As per our telephonic conversation, the matter is now closed on our side.
Kind regards
Capitec Bank
Complaint Management
Best regards,
Capitec Bank's reply20 Nov 2017, 12:22
Official
Good day Mrs Uys
I sincerely apologise for the poor service received.
As per our telephonic conversation, the matter is now closed on our side.
Kind regards
Capitec Bank
Complaint Management
Best regards,