1 reviews | Active since May 2016

24 Jun 2016, 06:12

DEBIT ORDER

<p>I made a loan at Capitec Bank Glenfair Branch in PTA in February 2016. I specifically told the person who was processing my loan that I get paid on the 26 of each month and that the debit order should be on that specific date. But to my surprise I saw debit orders go on my account on the 26 of each month resulting in arears on my account of R28.00. I called in March to notify them about this, but it was not corrected and I also sent email (Incident ********** 9) and upto date there has been no correction of this. Every month I incur interest costs on R28.00 for the past 4 months. </p> <p> </p>

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Replies (2)
's update24 Jun 2016, 06:14
Reviewer Update

Sorry to correct the debit order go on the 25 of each month and not the 26.

Capitec Bank
Capitec Bank's reply24 Jun 2016, 07:06
Official

I acknowledge your posting, and have referred it to Nondi Tsholoba for immediate attention.

Feedback will be provided within 3 working days, and I trust that this situation will be resolved to your satisfaction.

Complaint Management

Capitec Bank

Best regards,