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Bernelee S

1 reviews | Active since Sept 2017

03 Dec 2019, 14:59

Debit order

I have sent the below via email to you guys but never received a response :Hi

Can I please request a call back regards to my debit order. I called your call center this morning and asked the lady to call back and she said that she can't call me back then I ran out of Airtime.

I now got a call back from someone saying she is calling from Capitec and she did not want to give me any information but asked me for my ID number.

I started a new job and I'm only getting paid on the 28th of every month. So I think my debit order might have returned back unpaid yesterday due to insufficient funds. Can I please request for someone to call me to make payment arrangements

0
Replies (4)
Capitec Bank
Capitec Bank's reply04 Dec 2019, 09:49
Official
I acknowledge your posting, and have referred it to Complaint Management for immediate attention.
 
Feedback will be provided within five working days.  I trust that this situation will be resolved to your satisfaction.

Kind regards
Capitec Bank 
Capitec Bank
Capitec Bank's reply06 Dec 2019, 08:54
Official
Hi Bernelee C
 Thank you for providing me with an opportunity to look into your matter.

Kindly be advised, I've been trying to contact you but you've been unreachable. 
 
Please return my call on the number provided in the SMS sent to your contact number. 
 
Kind regards 
Capitec Bank
Capitec Bank
Capitec Bank's reply09 Dec 2019, 08:44
Official
Hi Bernelee C
 Kindly be advised, I've been trying to contact you but you've been unreachable. 
 
Please return my call on the number provided in the SMS sent to your contact number. 
 
Kind regards 
Capitec Bank
Capitec Bank
Capitec Bank's reply13 Dec 2019, 08:15
Official
Good day Bernelee C,
  As discussed telephonically, I confirm the matter has been dealt with.  Kind regards Complaint Management Capitec Bank