Debit Dispute / Sickening Capitec Bank

I’m deeply disappointed that there is no option for an inch of the first star or an option not to select a star.I have called Capitec bank several times since the 1st August 2020 concerning a card dispute and online payment On the 31-07-2020 of R699.00 for a damn app - which I have not authorized it’s been almost a month now with a run around from unprofessional illiterate Capitec call centre consultants

Below are my incident numbers

First consultation 1-08-***55 Capitec reference today sithembile

Second consultation 04-08-***47 Siyanda

Third consultation 10 08-***069

Fourth incident 18-09-***01

I called on the 26-08-2020 no answer

Today 27-08-2020 I visited a branch in rosebank to follow up and get clarity on my matter and if my money can be refunded to me there was insufficient details about my query.

The CARD DISPUTES DEPARTMENT call my phone on 3 occasions from number

‭+27 (21) ***‬

However the Hell works in that area calls my phone for 3 seconds and hang up - I work in customer service and who the hell can talk on the phone for 3 seconds.

Today I received a call from the number again and for 10 seconds I said hello and there was no response the call was dropped in my ear

So I need to know if there is a problem with me or a problem with the staff working in the call centre for this bank or if customer care services really don’t apply

Why advertise a Bank so ****ed up when they don’t prioritize their clients.

I’ve experienced the worst service ever i mean like ever I am disgusted, I am distraught I am fuming and I want to know whose going to pay me for all the times I called in on hold for 15 minutes because consultants need to speak to a manager or they don’t know which department to put me through

This has caused a delay on my tuition fees and sadly will cost me a whole semester of my tertiary studies