Debit dispute

It saddens me to see so many clients having the same issues....i was another victim of debits going off and i immediately contacted the ***** number. They blocked my card and advised me to go into bank which i did...the consultant was great...patient and thorough...he then called the ***** department and they asked questions etc but then the twist....this person on the phone accused me of giving my card number to some company and this is why this happened and they will refund me but i must just remember if they find out im lying they will take the money back and charge me for taking the money out again.i said you tell him i say his not dealing with a uneducated stupid that he can threaten as if he owns capitec.he must have respect for the clients....but in the meantime after all this comments...he then investigates the company...turns out this company is black listed by capitec .they did this to alot of clients already amd that it wasnt my fault just like i explained but he was to arragant to listen.consultant said its not your fault this company is a problem but i dont think he had to share that with me as the next day i get a call they need to urgently get hold of me regards to my refund...guess what....i called them 5 times no one can help me but what they could do was be bladdy rude.uprupt and snappy.i then googled capitec a online ***** and i saw a video of 2 people that opened 2 accounts online.no verification no IDs not even a proof of residence...it was on carte Blanche on youtube....when they were questioned as to how it was possible the answer was sad.so i agree with the others on the platform...im very disappointed ive been a customer for years....and theres no need for reply because its the same....thank you for you response capitec will contact you...its not necessary...whether or not ill be getting my money back is a mystery but after reading the reviews im not so sure.i will be closing my account and please be careful...i also realised there is no otp like in my instance this people was based in london....why wasnt it red flagged seeing that this company has been blacklisted by capitec...way where they still able to deduct from accounts...and why if you knew about them did you make me feel like i was the ***** and not admit that its a problem that we are aware of and we will be refunding you... But we carry on hoping things better