Debit date issue.

I have an existing loan with Capitec which gets debit on the 25th of every month now my company changed my salary date to the last day of the month went to updated it at Capitec Brigh****er commons branch and I was told to come back in the beginning of the month for it was already processed to be debited on the normal date called the call center on the 3rd of September made the arrangement I was told my be company dates do not correspond I should wait for my payslips Today the 4th November i called again the consultant did the process but now my loan terms have been extended from 30 to 31mnths that’s the same thing that happened at branch and told me to come back early days of the month Mind you on the past 3mnths I haven’t skipped a payment nor in areas but because of the debit date I’m declared unfit to pay and that’s not true.