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Mbalentle Da'Jesus Busakwe

1 reviews | Active since Feb 2020

11 May 2022, 10:57

Debit date

I went to a Capitec branch to fix my account and the consultant told me I had a policy that lapsed and asked if I wanted to reinstate it to which I said yes. However, he told me that the debit will only go through after 30 days which was reasonable so I agreed to it but to my dismay, my account was debited within days and that transaction can't be disputed. Please refund me and debit on the 1st of June. Or cancel the whole thing and refund me my money.

0
Replies (4)
Capitec Bank
Capitec Bank's reply11 May 2022, 12:04
Official
Good day  Mbalentle

We acknowledge receipt of your query and have assigned your matter to a designated official. 

You will receive further contact within the next business day. 

Kind regards 

Capitec Bank
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Mbalentle Da'Jesus Busakwe's update12 May 2022, 10:51
Reviewer Update
It's been 24 hours and no one has gotten back to me and I don't think this query needs that long to resolve!
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Mbalentle Da'Jesus Busakwe's update20 May 2022, 09:25
Reviewer Update
Will anyone respond or take my complaint seriously? Can you guys just cancel the policy and refund me
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Mbalentle Da'Jesus Busakwe's update25 May 2022, 06:50
Reviewer Update
CAPITEC BANK can I have my money back and you guys can cancel your policy! This is a horrible customer service