ZK
Zameer K
1 reviews | Active since Aug 2024
26 Mar 2025, 15:51
DEBIT CHECK UNAUTHORISED
IN JANUARY I RECIEVED A DEBIT CHECK/DEBIT ORDER NOTIFICATION WHICH I DID NOT APPROVE. INSTEAD MY ACCOUNT WAS DEBITED THE FOLLOWING MONTH. I IMMEDIATIINGLY DISPUTED THAT TRANSACTION ON MY APP AND THE FUNDS WAS REVERSED. I WAS SHOCK WHEN I NOTICE THE SAME TRANSACTION WENT OFF AGAIN ON THE 18TH OF THIS MONTH AND AGAIN ON THE 25TH WITHOUT MY KNOWLEDGE NOR APPROVAL. UPON CONTACTING YOUR CLIENT CARE DIVISION I WAS EVEN MORE SUPRISED WHEN I WAS INFORMED BY THE CONSULTANT THAT.. WHEN A PERSON RECIEVES A DEBIT CHECK NOTICE ON THE APP AND DOES NOT APPROVE OR DECLINE ONCE THE TIME LAPSE IT AUTOMATICALLY APPROVES IT.. WHICH FOR ME IS NON *****.
AFRICAN BANK ( DEBIT CHECK/DEBIT ORDER)
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Replies (2)Capitec Bank's replyOfficial
26 Mar 2025, 16:40Good day Zamer
Thank you for letting us know of your concern, and for your patience while we explore this matter. We have assigned your query to a designated official who will contact you within the next business day.
Kind regards,
Capitec Bank
Best regards,
Capitec Bank's reply26 Mar 2025, 16:40
Official
Good day Zamer
Thank you for letting us know of your concern, and for your patience while we explore this matter. We have assigned your query to a designated official who will contact you within the next business day.
Kind regards,
Capitec Bank
Best regards,
ZK
Zameer K's updateReviewer Update
07 Apr 2025, 15:53I WAS INFORMED BY YOUR DESIGNATED OFFICIAL THAT, I ACCEPTED A USD POP MESSAGE FOR THE DEBITED ORDER, WHICH I DID NOT. THEREAFTER I WAS THEN INFORMED AFRICAN BANK USED A OLD POP UP MESSAGE. DOES THIS EVEN MAKE SENSE? CAN CAPITEC VERIFY THIS WITH PROOF..IE A RECORDED TELE CONVERSATION OR PAPER TRAIL FOR THIS DEBIT ORDER!!!!!!!
ZK
Zameer K's update07 Apr 2025, 15:53
Reviewer Update
I WAS INFORMED BY YOUR DESIGNATED OFFICIAL THAT, I ACCEPTED A USD POP MESSAGE FOR THE DEBITED ORDER, WHICH I DID NOT. THEREAFTER I WAS THEN INFORMED AFRICAN BANK USED A OLD POP UP MESSAGE. DOES THIS EVEN MAKE SENSE? CAN CAPITEC VERIFY THIS WITH PROOF..IE A RECORDED TELE CONVERSATION OR PAPER TRAIL FOR THIS DEBIT ORDER!!!!!!!
