Debit Check Mandate not working for over 2 weeks now.

Capitec gave me one of the worst services i have ever experienced in my life, i was approved for a loan on the 17th of Sep but never received the funds because there was an error with the debit check mandate. last week they told me it was fixed and re app**** and had to upload documents again, some of the documents were now being rejected for irrelevant things but i soldiered on submitted as requested. i was approved again on the 02 Oct but again i didn't get the money, reason being problems with debit check mandate again. so, 2 weeks later we are still having issues with this, how does Capitec service their +-25 million customers if an important element of their business takes more than 2 weeks to fix? i needed the funds to pay for my studies, The registration is closing on the 07 Oct while waiting for useless Capitec and their unhelpful staff. I will have to swallow pride and go for well-known and established banks.