Debit Check - Declined

Capitec Bank is worst bank in the country, I would not like to risk with my money bànking with them or even refer anyone there for that matter, Here is my scinario, the bank has sent me debit check to approve unauthorised debit order, and i declined it, but the bank still allowed debit order to go through, when i queried it, i was send from pollar to post, i was told to report the matter to *****, and sent them an email, and they acknowledged the mail and i never heard from, 10 days later i approached the branch, the bank called ***** dept, i was told transaction was done by me presenting the card to the merchant, this is reaĺly circus indeed