Debit card stopped without permission

Once again Capitec Bank failed us, twice in one month experienced bad service.

My bank card was stopped without my knowledge or request from my side. I had to pay R65.00 for a new bank card and this is totally unacceptable. However I did pay it as I needed a functional bank card. I was told at the bank that they have no access to see who stopped my card.

Last transactions done were internet payments. Capitec is failing us and we consider closing our accounts with them.