Debit Amount of R985.60

Capitec Bank debited an amount of R985.60 from my savings account without my consent. I called in to request a reversal, but the people gave me attitude telling me that my funds will not be reversed. I advised that the funds are not mine and are supposed to be passed to someone else, but they told me that will not happen. At the end of the day we all humans, what Capitec is doing is can be regarded as *****. My debit order runs under a different bank account, the service I've been getting from Capitec Bank lately is ****. From branches to their Head Office. I also work for a financial institute and deal with customers on a daily basis. This is my last request that Capitec Bank reverses the funds into my savings account.