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William H
1 reviews | Active since Nov 2022
07 Mar 2023, 16:03
Debicheck mandate not appearing
I received this SMS from Cell C claiming the Debit Check is being send to Capitec I tried to explain to Capitec and Cell C I don't receive the debicheck both companies argue that the problem is on the opposite side with no results
Dear Valued Customer. You will receive a DebiCheck mandate request from your bank with a revised monthly maximum debit order amount as a result of your amended products and services with us. Please accept the mandate to continue enjoying your Cell C services. The amount includes your current services and any possible usage costs. Cell C.
Since March 01 2023 there is no debicheck
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Replies (4)
Capitec Bank's replyOfficial
07 Mar 2023, 16:07Good day William
Thank you for letting us know of your concern, and for your patience while we explore this matter. We have assigned your query to a designated official who will contact you within the next business day.
Kind regards Capitec Bank
Thank you for letting us know of your concern, and for your patience while we explore this matter. We have assigned your query to a designated official who will contact you within the next business day.
Kind regards Capitec Bank
Capitec Bank's reply07 Mar 2023, 16:07
Official
Good day William
Thank you for letting us know of your concern, and for your patience while we explore this matter. We have assigned your query to a designated official who will contact you within the next business day.
Kind regards Capitec Bank
Thank you for letting us know of your concern, and for your patience while we explore this matter. We have assigned your query to a designated official who will contact you within the next business day.
Kind regards Capitec Bank
WH
William H's updateReviewer Update
07 Mar 2023, 16:14Cell C Capitec was called they are requested that you call them as no debicheck mandate is being received on there side there is a technical errors that needs to be sorted I can't believe that a client must be calling both Cell C and Capitec and no one is believe that I don't receive the mandate. After I had a conversation with your agent Capitec I called Cell C and they Send the SMS and I checked my app no Mandate please call Cell C not me I can't solve Capitec and Cell C technical issues I am a client off both companies
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William H's update07 Mar 2023, 16:14
Reviewer Update
Cell C Capitec was called they are requested that you call them as no debicheck mandate is being received on there side there is a technical errors that needs to be sorted I can't believe that a client must be calling both Cell C and Capitec and no one is believe that I don't receive the mandate. After I had a conversation with your agent Capitec I called Cell C and they Send the SMS and I checked my app no Mandate please call Cell C not me I can't solve Capitec and Cell C technical issues I am a client off both companies
WH
William H's updateReviewer Update
07 Mar 2023, 17:28Cell C send a SMS today 07/03/2022 stating a Debicheck was send as underneath each time I call Capitec that cell did send it Dear Valued Customer. You will receive a DebiCheck mandate request from your bank with a revised monthly maximum debit order amount as a result of your amended products and services with us. Please accept the mandate to continue enjoying your Cell C services. The amount includes your current services and any possible usage costs. Cell C
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William H's update07 Mar 2023, 17:28
Reviewer Update
Cell C send a SMS today 07/03/2022 stating a Debicheck was send as underneath each time I call Capitec that cell did send it Dear Valued Customer. You will receive a DebiCheck mandate request from your bank with a revised monthly maximum debit order amount as a result of your amended products and services with us. Please accept the mandate to continue enjoying your Cell C services. The amount includes your current services and any possible usage costs. Cell C
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William H's updateReviewer Update
07 Mar 2023, 17:29No Mandate from Capitec
WH
William H's update07 Mar 2023, 17:29
Reviewer Update
No Mandate from Capitec