AT
Asanda T
1 reviews | Active since Dec 2015
02 Apr 2020, 21:21
Debicheck failure
Capitec debited a credit card payment from my other banks account n the 27th of February and it hasn’t reflected on my credit card account even today. Went to the bank 4times and have been waiting for a credit on my account.was told to wait 14 working days and I’m still waiting though I am charged for the arrears on the account
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Replies (3)
Capitec Bank's replyOfficial
03 Apr 2020, 08:38I acknowledge your posting, and have referred it to Complaint Management for immediate attention.
Feedback will be provided within five working days. I trust that this situation will be resolved to your satisfaction.
Kind regards
Capitec Bank
Feedback will be provided within five working days. I trust that this situation will be resolved to your satisfaction.
Kind regards
Capitec Bank
Best regards,
Capitec Bank's reply03 Apr 2020, 08:38
Official
I acknowledge your posting, and have referred it to Complaint Management for immediate attention.
Feedback will be provided within five working days. I trust that this situation will be resolved to your satisfaction.
Kind regards
Capitec Bank
Feedback will be provided within five working days. I trust that this situation will be resolved to your satisfaction.
Kind regards
Capitec Bank
Best regards,
Capitec Bank's replyOfficial
07 May 2020, 17:03Good day Ms Tshangela As discussed telephonically, I confirm the matter has been dealt with. Kind regardsComplaint ManagementCapitec Bank
Best regards,
Capitec Bank's reply07 May 2020, 17:03
Official
Good day Ms Tshangela As discussed telephonically, I confirm the matter has been dealt with. Kind regardsComplaint ManagementCapitec Bank
Best regards,
AT
Asanda T's updateReviewer Update
12 May 2020, 13:30Good day. As discussed i waited for the payment on friday and saturday and it hasnt reflected. As advised i called your call centre today but no one is able to assist. Is there a number to call for assistance? Thanks
AT
Asanda T's update12 May 2020, 13:30
Reviewer Update
Good day. As discussed i waited for the payment on friday and saturday and it hasnt reflected. As advised i called your call centre today but no one is able to assist. Is there a number to call for assistance? Thanks