Debi check mandates being rejected

Capitec service is so upsetting and frustrating, how can loan debit order stop deducting from my main account(external bank) and debit my Capitec account without my consent? I had to transfer money to my Capitec loan account in Feb/march 2020 and September 2020,after there the bank still debit my account. I had to do reversals in march and September.

Around Mid September 2020 I went to upgrade my access facility at a branch and when I was about to finalize process I couldn't receive Debi check mandates on my app, ATM and even when the card was used I still couldn't receive mandates. Branch escalated the matter to the support specialist and I was told to wait for 14 working days so that specialist can fix the issue, but after 14 days the same problem occurred, the matter was then referred to complaints department and I was asked to wait for 7 working days and after I still experienced the same problem. Now I am told to wait again for 3 more days. Why is this taking so long to fix? Why should I wait for more and more time for such a simple thing? Why everyone is unable to help resolve this issue? Please take your customers serious, this is so frustrating

Despite all this I would like to appreciate the service of Pretoria Die Meent manager Selinah (not sure about the name),she did a fantastic job by escalating this matter and giving me feedback, She really knows her job well