Debi Check

Capitec shows a Debi Check of R40,000.00 on my account raised by Vodacom. Vodacom assured me that they loaded only a R400.00 debicheck on my account which I agree with. My calls to Capitec Call Centre was met with *********** people who try to explain how debicheck works and that I need to instruct Vodacom to remove it. Vodacom is helpfull. Capitec tries to hide their incompetence my shifting the responsibility back to me. Capitec is my banker and needs to act on my instructions. Remove the debicheck of R40,000.00 off my account. Capitec is suppose to protect me in a case of suspected *****. Capitec is unable and unwilling. Should I rather have lodged a complaint with the Ombudsman for Banking Services